Cancellation Policy

To ensure a smooth and transparent booking experience, we have established the following cancellation terms for our Northern Lights tour in Iceland:

Cancellation Terms:

• Full Refund: Guests may cancel their tour reservation and receive a full refund if the cancellation is made at least 3 days (72 hours) before the scheduled tour departure time.
• Late Cancellation: If a cancellation is made less than 3 days before the departure time, the reservation is non-refundable. This policy is in place to cover the pre-arranged costs incurred in anticipation of your attendance.
• No-Show: Failure to arrive at the designated meeting point for the tour without prior cancellation will be treated as a no-show, and no refund will be issued.

Rescheduling: We understand that travel plans can change unexpectedly. If you wish to reschedule your tour, we will do our best to accommodate your request based on availability, provided that the rescheduling is requested at least 3 days prior to the original tour date. Rescheduling within less than 3 days of the tour will be subject to the same conditions as late cancellations.

Weather-Dependent Activity: Please note that the Northern Lights are a natural phenomenon and, therefore, viewing cannot be guaranteed. In case of unfavorable weather conditions or solar activity forecasts predicting a very low chance of Aurora visibility, we may cancel the tour for your convenience. In such instances, you will be notified as soon as possible and offered either a full refund or the option to reschedule your tour to another date.